OUR NEW BOOK
The book „PROFESIONÁLNÍ TELEFONOVÁNÍ" („Making Professional Phone Calls") is focused on telephone communication in B2B.
It is designed for all professionals in sales, purchase, customer care or other departments using phone for communication with their business partners.
In 53 short chapters you will find the essential principles of a successful phone call – how to make an appointment, how to handle objections, how to talk with different types of people, how to use effectively your voice and many more.
Cover of the book: